Delete your Ginger Assist account

You can delete your account at any time, in the app or by email.

In the app

1. Open Ginger Assist and go to the Family tab.
2. Scroll to the bottom and tap Delete my account, then confirm.

By email

If you can no longer open the app, write to privacy@ginger.healthcare from the email address on your account, with the subject “Delete my Ginger Assist account”. We will confirm by email within 7 days.

What is deleted

• Your login and profile (name, email, phone, language).
• Your phones registered for notifications.
• Your membership of every chat, and where you had read up to.

What is kept, and why

Messages and files you already sent stay with the patient's case, under your name, because they are part of the record your care team and the patient rely on for treatment. A line in the chat says you left. If you want them removed as well, write to us: we will delete them unless we must keep them by law or for the patient's ongoing care, and we will tell you which.

If you were the patient, your case at Ginger Healthcare Private Limited is kept as described in our privacy policy, and you can ask us to delete it.