Privacy policy

Ginger Assist app · Last updated 9 November 2026

Ginger Assist is provided by Ginger Healthcare Private Limited (“Ginger Healthcare”, “we”), 108, Himalaya Palace, 65, Vijay Block, Laxmi Nagar, East Delhi, Delhi 110092, India. We help patients from other countries get medical treatment in India: finding the right hospital and doctors, and helping with travel, visas and the stay. This policy explains what the Ginger Assist app collects, why, who sees it, and your choices.

Questions or requests: privacy@ginger.healthcare.

Who can use the app

Ginger Assist is by invitation. Our team invites a patient (or the person managing their care), and they can invite family members. Children do not use the app themselves; a parent or guardian uses it for them.

What we collect

• Account details: your name, email address, phone number if you give it, preferred language, and how you are related to the patient.
• Health and treatment information: medical reports, scans and other documents you add; your treatment plan, estimates and bills; dates of travel, admission and discharge; and what you tell us in chat, including how you are feeling.
• Travel documents: passport copies, tickets and visa letters you or we add.
• Messages: everything written in your case's chat, by you, your family and our team.
• What you shared with us elsewhere: reports, documents and details you sent us through other channels, such as the live chat on our website, Messenger or WhatsApp chats, email or phone calls, may be added to your case and shown to you in the app, so everything about your treatment is in one place.
• Device information: a notification token for your phone and its type (Android or iPhone), so we can send you notifications. We do not collect your location, contacts, photos you do not choose, or advertising identifiers.
• People you refer or invite: if you refer someone for treatment, their name, phone number, email if given, and the treatment they need; if you invite a family member, their name, relation and email if given. Please ask them first.
• Basic records of use: when you signed in, and server logs kept for security and to fix problems.

Why we use it

• To coordinate your treatment: getting medical opinions and estimates from hospitals and doctors, arranging appointments, visas, travel, airport pickup and your stay.
• To let you, your family and our team talk and share documents in one place, and to notify you of new messages and files.
• To sign you in securely and keep the app working and safe.
• To contact people you refer, about the treatment they need.
• To meet our legal obligations.

We use your health information because you share it with us to arrange your treatment, and with your consent. You can withdraw consent at any time (see “Your choices”), though we may then be unable to continue arranging your care. We do not sell your information, and we do not use it for advertising.

Who sees it

• Your care team at Ginger Healthcare, who work on your case.
• The family members in your case's chat, invited by our team or by you. They see the chat, the records and the treatment journey.
• Hospitals and doctors we approach for your treatment: only what they need to give an opinion, an estimate, or to treat you.
• Authorities where needed for your medical visa (for example, a hospital's visa invitation letter), or where the law requires it.
• Service providers who run parts of the app for us, and only for that purpose: cloud hosting and databases, file storage, email delivery, phone notifications (Google Firebase Cloud Messaging and Expo), and AI services that help our team read and translate medical reports and messages. They process your information on our instructions.

Where it is stored, and how it is protected

Your information is stored with our cloud providers, which may be outside India and outside your own country. Everything travels encrypted (HTTPS). Files are stored privately and opened through links that expire after a short time. Access is limited to the people above, and every sign-in uses a one-time code.

How long we keep it

We keep your case, including its chat and records, for as long as we are arranging or following up your treatment, and afterwards for as long as the law requires or you might reasonably need it (for example, for follow-up care or a claim). Then it is deleted. When you delete your account, your login, devices and memberships are deleted at once; see Delete your account for what is kept and why.

Your choices and rights

• See the information we hold about you, and get a copy.
• Correct anything that is wrong.
• Delete your account in the app (Family → Delete my account), or ask us to delete your information.
• Withdraw your consent, and turn off notifications in your phone's settings at any time.
• Complain to us, and to the data protection authority where you live.

Write to privacy@ginger.healthcare. We reply within 30 days.

Grievance officer

Abdul Alim Barbhuiya, Director, Ginger Healthcare Private Limited, 108, Himalaya Palace, 65, Vijay Block, Laxmi Nagar, East Delhi, Delhi 110092, India. Email: privacy@ginger.healthcare.

Changes

If we change this policy, we will update the date above, and tell you in the app if the change matters to you.